JLGames Privacy Policy —
How We Keep Your Data Safe

This Privacy Policy is designed to help you understand exactly what happens to your personal information when you interact with JLGames — whether you're just browsing the site, creating an account, making a deposit, playing a game, or contacting our support team.

We wrote this policy in plain language because we believe every Filipino player has the right to understand how their data is being handled. If legal terminology was unavoidable, we've explained it in context. If anything in this policy is still unclear, please reach out to our support team and we'll explain it directly.

JLGames collects personal data through direct interactions (when you fill in forms or contact us), automated technical means (server logs, cookies), and third-party verification services required by our regulatory obligations. Here is a breakdown of the categories of personal data we collect:

JLGames does not collect sensitive personal information such as religious beliefs, political opinions, or medical records. Where government-issued ID is required for KYC verification, only the minimum information necessary to verify your identity and age is retained.

Every piece of personal data collected by JLGames is used for a specific, documented purpose. We do not collect data "just in case" or for vague reasons. Here is a clear explanation of what we use your data for:

• Account Management: Your name, contact details, and login credentials are used to create and manage your JLGames player account, authenticate your identity when you log in, and communicate with you about your account.
• Transaction Processing: Financial data and payment method references are used to process your deposits, withdrawals, and any bonus credits to your JLGames wallet. Transaction records are also maintained for accounting and audit purposes.
• Identity and Age Verification (KYC): As required by our regulatory obligations, JLGames verifies the identity and age of all players. Government ID data provided during KYC is used solely for this verification purpose.
• Fraud Prevention and Security: Technical data (IP address, device fingerprint, session patterns) is analysed by our security systems to detect and prevent fraudulent activity, account takeovers, and money laundering.
• Responsible Gaming: Usage data — including game history, session length, and deposit patterns — may be analysed to identify signs of problematic gambling behaviour. JLGames may use this data to proactively contact players about responsible gaming resources.
• Customer Support: Communication data from support interactions is used to resolve your queries and improve the quality of our support service.
• Platform Improvement: Aggregated, anonymised usage data is used to analyse how players use JLGames, identify popular features, and improve the platform. This data cannot be used to identify individual players.
• Marketing Communications: If you have opted in to receive promotional emails, JLGames may use your email address and gaming preferences to send relevant offers and promotions. You can opt out at any time.

Under the Philippine Data Privacy Act, JLGames must have a lawful basis for processing your personal data. We rely on the following legal bases depending on the purpose of processing:

• Contractual Necessity: Processing required to fulfil our contract with you as a JLGames player — including account creation, transaction processing, and support services.
• Legal Obligation: Processing required by Philippine law, including KYC/AML compliance, tax reporting, and data retention obligations mandated by regulatory authorities.
• Legitimate Interests: Processing for purposes such as fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights.
• Consent: Processing for optional purposes such as marketing communications, where you have explicitly opted in. Consent can be withdrawn at any time without affecting the lawfulness of prior processing.

JLGames does not sell, rent, or trade your personal data to any third party for their own marketing purposes. Full stop. When we do share data, it is strictly limited to what is necessary and subject to appropriate data protection obligations on the receiving party.

We may share personal data with the following categories of third parties:

• Payment Processors: GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet providers, and card networks receive the minimum data required to process your transactions. These providers have their own privacy policies and security certifications.
• KYC / Identity Verification Providers: Third-party identity verification services may receive copies of identity documents solely to complete the verification process required by our regulatory obligations.
• IT Infrastructure Providers: Cloud hosting, data centre, and cybersecurity service providers who support the JLGames platform operate under strict data processing agreements and cannot use your data for any purpose other than providing their service to JLGames.
• Regulatory Authorities: As required by Philippine law, JLGames may be obligated to disclose player data to the National Privacy Commission, gaming regulators, anti-money laundering authorities, or law enforcement agencies in response to lawful requests.
• Game Content Providers: Certain game providers may receive anonymised technical data (session tokens, game logs) required for game integration. These providers do not receive your personal identity information.

JLGames uses cookies and similar tracking technologies to make the platform work properly, understand how it's being used, and improve the experience for all players. Here's an honest breakdown of the cookies we use:

You can manage your cookie preferences through your browser settings at any time. Disabling essential cookies will affect the functionality of the JLGames platform. Disabling analytics or marketing cookies will not affect your ability to play games or make transactions at JLGames.

Data security is one of the most important investments JLGames makes. We apply a layered security approach to protect your personal information from unauthorised access, disclosure, alteration, and destruction. Our security measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and JLGames servers is encrypted using the same standard used by Philippine banks and financial institutions.
• Data Encryption at Rest: Sensitive personal data stored in JLGames databases is encrypted at rest, meaning even physical access to storage media would not expose readable data.
• Access Controls: Only authorised JLGames personnel with a legitimate business need can access player personal data, and all access is logged and audited.
• Regular Security Audits: JLGames conducts periodic security assessments and penetration testing to identify and address vulnerabilities before they can be exploited.
• Two-Factor Authentication: JLGames offers 2FA for player accounts to add an additional layer of protection against unauthorised account access.
• Breach Response Plan: In the event of a data breach affecting your personal information, JLGames will notify affected players and the National Privacy Commission within the timeframes required by the Philippine Data Privacy Act.

JLGames does not keep your personal data for longer than necessary. Retention periods vary depending on the type of data and the purpose for which it was collected:

• Account Data: Retained for the duration of your active JLGames account plus 5 years after account closure, as required by Philippine anti-money laundering and gaming regulations.
• Transaction Records: Financial transaction records are retained for a minimum of 5 years to comply with BIR and AMLA requirements.
• KYC Documents: Identity verification documents are retained for 5 years from the date of verification or account closure, whichever is later.
• Support Communications: Customer support logs are retained for 2 years from the date of the interaction, unless they relate to a dispute still under investigation.
• Marketing Consent Records: Records of your marketing consent or opt-out are retained for as long as you have an active JLGames account.
• Cookie Data: Session cookies expire when you close your browser. Persistent analytics cookies typically expire within 12 months.

When data reaches the end of its retention period, JLGames securely deletes or anonymises it so it can no longer be linked to your identity.

JLGames is strictly for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. Our age verification process is in place specifically to prevent underage individuals from accessing the JLGames platform.

If JLGames becomes aware that it has inadvertently collected personal data from a person under 21 years of age, we will immediately close the relevant account and delete all associated personal data. If you believe a minor may have registered at JLGames, please contact our support team immediately.

To exercise any of your data rights as described in this Privacy Policy — including accessing your data, requesting corrections, asking for deletion, or withdrawing marketing consent — please contact the JLGames Data Protection Officer through our support team at support@jlgames.xyz.

To process your request, JLGames will need to verify your identity to ensure we are responding to the account holder. Requests are typically completed within 15 business days. If your request is complex or you've submitted multiple requests, we may require up to 30 days and will notify you of the extension.

JLGames may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or new services we introduce. When we make material changes to this Policy, we will notify registered JLGames players by email and/or a prominent notice on the platform at least 7 days before the changes take effect.

The "Effective Date" shown at the top of this page tells you when the current version of the Privacy Policy came into force. We recommend reviewing this page periodically to stay informed about how JLGames protects your personal information. Continued use of the JLGames platform after the effective date of any update constitutes acceptance of the revised Privacy Policy.

If you have any questions about this Privacy Policy, want to understand how JLGames handles a specific type of personal data, or wish to exercise your data rights, please don't hesitate to get in touch. Our support team is available 24/7 and our Data Protection Officer can be reached through the same channel:

• Email: support@jlgames.xyz
• Live Chat: Available 24/7 on the JLGames platform after login
• Platform: jlgames.xyz

JLGames is committed to resolving all privacy-related concerns promptly and transparently. Magiingat kami sa inyong impormasyon — your trust is the foundation of everything we do at JLGames.